Smart Lighting Connection Guide

Genio Smart Wi-Fi Lighting range

Connection Preparation

It is important that your phone is connected to a 2.4Ghz Wi-Fi network and not 5GHz,

To verify your mobile phone is connected a 2.4Ghz Wi- Fi network, navigate to the Setting menu and click on Wi-Fi. In this menu you will see all detectable networks in your area. Locate the SSID for your network, select a Wi-Fi SSID that doesn’t end with 5GHz.

Check you have a strong Wi-Fi signal (at least two bars) in the location where the smart device is installed.

If you don’t have at least two bars signal on your phone, then you may need to reconsider the location or getting a Wi-Fi extender to boost the Wi-Fi signal strength.

If you have dual band router but you don’t see two Wi- Fi name SSID’s, one with 5G and one without 5G, you MUST log into the router and manually disable the 5Ghz Wi-Fi signal if you’re having connection issues. Please contact your internet
provider on how to disable 5Ghz Wi-Fi for your router.

 

Install the APP and register Account

For the best experience, download the “Mirabella Genio” APP to your smartphone from App Store or Google Play, the APP icon will be displayed after installed successfully

Our latest genio smart Wi-Fi lighting range Includes a Bluetooth pairing assistant function to make pairing even easier than before. To take advantage of this function, please turn on Bluetooth on your phone, Power off your light switch, carefully remove the old bulb then Insert the smart light bulb to your lamp holder.

 

  1. Switch on wall power Point, wait for the bulb to start to blink rapidly (2 blinks per second)
  2. If it does not automatically start to blink rapidly when first powered on, switch it off at wall, wait for 10 seconds, then turn the light on -off, on -off, on, and the light will start to blink rapidly
  3. Open Mirabella genio APP, tap on + , follow the below steps to pair the light into your APP, please make sure you are using the 2.4Ghz Wi-Fi name and password, do not use the Wi-Fi Name that ends with —-5GZ

If this method doesn’t work for you, please Turn OFF Bluetooth on your phone, then re-try the EZ method or AP method listed below

Pairing using EZ method (when light is fast blinking)
Full Video Tutorials are available at https://www.mirabellagenio.net.au/

Power off the light switch, carefully remove the old bulb then Insert the smart light bulb to your lamp holder.

Switch on power Point at wall, wait for the bulb to start to blinking rapidly (2 blinks per second)

If it does not automatically start to blink rapidly when first powered on, switch it off at wall, wait for 10 seconds, then turn the light on -off, on -off, on, and the light will start to blink rapidly

Open Mirabella Genio APP, tap on +, then choose Smart Lighting -> Genio Lighting Devices

Follow the APP’s instruction carefully to complete the network pairing process. Please make sure you are using the 2.4Ghz Wi-Fi name and password.

If the fast blinking method (EZ method, mentioned above) doesn’t work, please try the slow blinking (AP method) below.

While your light bulb is blinking rapidly, turn the light off on off,on off on again. This time light bulb will commence blinking slowly (1 blink per every 2 seconds)

Open the APP this time on the reset the device first screen tap on EZ mode in the Top right hand corner just below the battery image , select AP Mode (refer to the 1st and 2nd image below)

Now Confirm indicator slowly blinking (refer to image 3), hit Next, then Go to connect and connect to Wi-Fi named SmartLife_XXXX

Note: If you fail to see Wi-Fi name beginning with the word SmartLife_XXXX, Please reset the device as per online video instructions. https://mirabellagenio.net.au/connecting-via-ap-mode

After connected to SmartLife_XXXX, return to Mirabella Genio, APP will commence the 0-100% countdown process

After the light bulb has successfully paired on the APP, tap on the or … icon to access the light bulb’s setting, including grouping the lights, or sharing the control of the light with another Genio user

Remember the performance of Wi-Fi smart devices rely heavily on the performance of your router and Wi-Fi. Before considering buying a new router or Wi-Fi extender or calling for technical help, please google topic such as “Improving WiFi Signal and Changing Channels” and try the settings suggested.

For Telstra NBN or dual-band routers that only broadcast one Wi-Fi name , you must manually disable the 5Ghz Wi-Fi for successful connection and for best overall performance.

Please go to https://mirabellagenio.net.au/faqs read the special instructions required for successful connection

FAQ:

Device went offline and doesn’t reconnect back online by itself?
Go the device’ settings page (pencil or … icon), look for “remove device” Remove it and reset the device and pair it again through the app.

How to re-connect smart device to new Wi-Fi Network?

Go the device settings page (pencil or … icon), look for “remove device” Remove it then reset and pair it again through the app.

What other method can I try if none of the above worked?

If you’re using an android phone please try an ipad or Iphone to pair it.

Why Does it say, “Failed to Add”?

  • Please check and ensure the device is powered on;
  • Whether phone is connected via Wi-Fi;
  • Whether the device is ready for configuration. To get the device ready before configuration, please refer to our video tutorials or manuals tab.
  • If router is dual-band router, select 2.4G network and add device.
  • Ensure you have a strong Wi-Fi signal and that the router is within reach.
  • Check whether connected devices have reached the maximum number of router’s connections. If so, please try turning off Wi-Fi connection on some devices.
  • Make sure the Wi-Fi password entered into the Mirabella Genio App is correct when adding a new device.

Can I control my device with a 3G and 4G network?

When adding a device for the first time, it requires that the device and phone to be under the same network environment. After successfully adding the device, you can control your device remotely on 3G or 4G Network.

How do I turn my bulb ON/OFF from my Genio App?

Tap on the light bulb symbol in circled in red

Google Assistant is not recognising my command?

Ensure your device name is clear and is not similar sounding to other devices. For e.g. Floor Lamp, coffee table lamp. (it is not recommended you name your devices as Lamp one, Lamp two, Lamp Three etc. as this may confuse your Google Assistant.

What is the range that Mirabella Smart products work up to ?

All Mirabella Smart products only support 2.4GHz Wi-Fi. 5GHz or Telstra Dual band 2.4GHz/5GHz Wi-Fi are currently not supported. Please disable the 5GHz band through your modem router before pairing Mirabella Smart products.

There are no specified distances. The range is dependent on obstructions between the Mirabella Smart product and the location of the router, examples include (bricks, plaster walls, cabinets etc.

To ensure that your Mirabella Smart product will work, we recommend that your phone shows at least two bars of Wi-Fi signal where the product will be installed.

Tip: Your modem should be located centrally in the house for maximum effectiveness or alternatively you can purchase a Wi-Fi extender to boost your Wi-Fi signal.

Below is an image of a Wi-Fi Heat Map and the effects that objects and walls have on the signal.

Do you have to have Google Home / Amazon Alexa to control your smart product ?

No you do not need to have Google Home or Alexa. Mirabella smart products are able to work directly from the App on your phone.

How can I control multiple devices at the same time?

Similar devices, such as multiple downlights can be grouped. To create a group, select a device you would like to group. In the device settings, scroll until you see ‘Group Devices‘ and follow the prompts. We recommend only grouping products of the same type (e.g. downlights). Grouping different products such as a strip light and a light globe will result in only having the on / off function, you will not be able to change colours due to the different controls available for each product type.

How do I check that my firmware is up to date ?

To check or update your firmware, select your device and tap on the settings icon or (pencil looking icon) on the top right corner of the screen Scroll until you see ‘Firmware Update‘.

What will happen if the router is offline ?

You won’t be able to control any Mirabella devices unless the router is powered on and has an active internet connection.

How to remove a device ?

Go to the device control page and click ✏ or …” on the top right corner of the page. Then click “Remove Device” and then “disconnect and wipe data” to complete the operation.

I am using an iPhone and unable to pair the Genio device

Apple have just released a new update (IOS 14.2) which requires the local network to be enabled manually.

To do this, go to your phone settings, locate the Mirabella Genio App, Once inside the app go into locations and ensure that Local Network has been enabled.

My Telstra Smart Modem is unable to connect to my devices. How do I fix this?

By default, the Telstra Smart Modem merge both the 2.4 GHz and 5.0 GHz networks, which can make it hard for smart products to distinguish between the two.

To fix this problem:

1. Open your web browser and type in http://mymodem,

2. login username is admin, password is Telstra (with upper case T)

3. Select ‘Wi-Fi‘ and then ‘2.4 GHz’

4. Uncheck the tick next to ‘Band Steering Enable‘

5. Hit Save

6. Go back to your Wi-FI Settings and you should now have 2 visible Telstra Wi-Fi Networks visible.

7. Select the Wi-Fi signal that DOES NOT end with -5G

8. Once it has been disabled, please reset your product and commence pairing instructions

Camera does not identify Micro SD Card

Confirm that the MicroSD card is formatted to FAT32.AND SIZED BETWEEN 8 & 128gb

My product continues to go offline

Most connectivity issues are related to Wi-Fi network congestion and setup.

Brick walls, Cupboards and other interference, i.e. Microwaves, hinder Wi-Fi signal and create bad connections. Ensure you have adequate Wi-Fi coverage where the Genio product is installed

Try removing the product from its current location and placing it closer to the router for a 24hr period, if the device does not go off line while located closer to the router, it means that the original location of the product has a poor Wi-Fi signal. If this is the case then you will require a Wi-Fi Extender to boost your signal.

Chime does not pair to the doorbell.

Ensure that the chime is no more than 6 mtrs away from the doorbell during the pairing process.

Access the app settings menu by tapping the 3 dots on the top right hand of the screen

Select the ring setting

Power on the chime unit (the chime light should be a solid blue colour)

Quickly press the button on the back of the unit, wait 10 seconds

Ensure that the light is still blinking when commencing pairing, if it stops please press the reset button on the back of the unit.

While the chime is blinking go to your app and select add or bind, once you do this the blue light will stop blinking.

Select from 4 different ring tones, adjust the volume.

Ring your doorbell to test, and you’re done.

How to share devices ?

Please note in order to share a device with another person, that person must download and register using the Genio App prior to sharing.

On the settings page, select the device you would like to share.

On the top right hand corner of the screen tap on ✏ or …

Then select Share Device.

Select Add Sharing

Please enter the email address that was used during that persons Genio registration process.

Click Done..

Didn’t find the answer?

Mirabella are always here to help. Ask your question along with your contact details within the contact form below and we will be in touch.